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Privacy Policy | Hudson Flat Tire

Hudson Flat Tire (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or request roadside assistance services. By using this website or submitting information to us, you agree to the terms described below.

Information We Collect

We collect information in the following ways:

  • Information you provide directly: name, phone number, email address, ZIP code, service address or location details, vehicle details you choose to share, and the content of messages you submit through forms, email, or phone calls.
  • Service and scheduling details: requested service type (tire service, lockout, jump start, battery change, fuel delivery), preferred time, and notes needed to fulfill the request.
  • Website usage data: basic technical data such as browser type, pages visited, approximate location (derived from IP), and the date/time of access. This data is typically collected through standard server logs and may be supported by cookies or similar technologies.

How We Use Your Information

We use collected information to:

  • Provide roadside assistance services and respond to requests.
  • Communicate with you about ETAs, confirmations, service updates, and support.
  • Improve our website, service quality, and customer experience.
  • Prevent fraud, abuse, and unauthorized use of our systems.
  • Comply with applicable laws and enforce our terms and policies.

Calls, Text Messages, and Consent

If you contact us by phone or provide your phone number, you consent to receive calls and/or text messages related to your service request, including confirmations, ETAs, and support messages. Standard message and data rates may apply depending on your carrier. You can request to stop non-essential texts at any time by replying “STOP” (when available) or by contacting us directly.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, measure performance, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

Sharing of Information

We do not sell your personal information. We may share information only as needed for legitimate business purposes, such as:

  • Service providers and contractors: dispatch partners, payment processors (if used), hosting providers, analytics tools, and communications platforms who help us deliver services and operate our website.
  • Legal and safety needs: when required by law, subpoena, court order, or when we believe sharing is necessary to protect rights, safety, and security.
  • Business transfers: if we undergo a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including providing services, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary depending on the type of information and applicable rules.

Security

We take reasonable steps to protect information using administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, or information about how your personal data is used. You can contact us to make a request. We may need to verify your identity before fulfilling certain requests.

Third-Party Links and Services

Our website may include links to third-party sites (for example, social media pages or Google Maps). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us: